Contact Us Follow us on Twitter Follow us on Linkedin

Home > Knowledgebase > Billing


Canceling your account
We are sorry to see you go and understand that not all relationships work out.  Sometimes we can...
Cancelling A Domain
Domains can not be cancelled in the sense that a hosting account is.  The reason is, unless...
How can I change the payment method for a domain or service?
Usually you will want one payment method for all services with us.  It is possible to change...
How can I remove my credit card from you system?
Most of our services renew automatically and having a credit card on file helps in this process...
How do I pay an invoice manually?
To pay an invoice, please do the following: Login to your account via https://u2-web.com/login/...
How to find control panel or services info
To view your control panel and service info, please do the following: Login to the client area...
How to update Credit Card Info
To update your credit card information on file for automatic invoice payments, please do the...
Hsphere - Disk and Bandwidth Overages
Charges for Summary Disk UsageAs we use a cluster with hsphere, the disk usages are spread among...
My Account is suspended?
If your sites are showing a page saying it is suspended or under maintenance, it may have been...
Need extra time to pay due invoices?
Invoices are due on the due date listed on the invoice, however, if you need extra time to pay...
Pay an Invoice Via Dwolla
Paying an invoice via Dwolla is easy, please do the following: Login to the client area via...
PayPal - Auto Payments
If you like to use PayPal and want to pay for your invoices automatically like a credit card,...
Setup, Using, and Disabling of Two Factor Authentication
Two factor authentication helps to secure your account in the event that your password is...
Site shows under maintenance message but site isn't being worked on?
If your site is showing a generic message that says "Maintenance, please check back" or something...
There is a billing mistake, what should I do?
If you think there is a billing mistake on an invoice please contact our billing department and...
Transfer a domain away from us
Before transferring a domain away from us, you need the EPP code and unlocking of the domain's...
When and What Fees Do I Pay?
When and What Fees Do I Pay? In your hosting system you can be charged plan fees for account...