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User Agreement
This User Agreement ("Agreement") is an agreement between u2-web, LLC ("u2-web", "company", "host", "service provider") and the party set forth in the related order form incorporated herein by reference (together with any subsequent order forms submitted by Customer, the "Order Form"), and applies to the purchase of all services (collectively, the "Services") ordered by Customer on the Order Form. Such party is referred to in this Agreement as "Customer" or "you".

PLEASE READ THIS AGREEMENT CAREFULLY. BY CLICKING ON THE BUTTON ON THE ORDER FORM, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT AND ALL TERMS AND CONDITIONS INCORPORATED BY REFERENCE IN THIS AGREEMENT, INCLUDING u2-web's USAGE POLICY. YOUR USE OF THE SERVICES CONSTITUTES ACCEPTANCE OF THIS AGREEMENT.

u2-web reserves the right to reject this Agreement for any reason or no reason, prior to acceptance thereof by u2-web. Activation of the Services shall indicate u2-web's acceptance of this Agreement. Subject to the terms and conditions of this Agreement, u2-web will provide to Customer the Services selected by Customer set forth on the Order Form.

u2-web.com (referred hereinafter as 'u2-web.com', 'u2-web', 'our', 'we' and 'us').
All accounts on our web servers are subject to the terms and conditions described in this document. Under the terms of this agreement, your placement of information on our servers is an acknowledgement that you have read, understand, and agree to the terms and conditions below.

1. Usage Policy
Under this Agreement, Customer shall comply with u2-web's then current "Usage Policy", as amended, modified or updated from time to time by u2-web, and which is incorporated in this Agreement by reference. Customer hereby acknowledges that it has reviewed the Usage Policy and that the terms of the Usage Policy are incorporated herein by reference. In the event of any inconsistencies between this Agreement and the Usage Policy, the terms of the Usage Policy shall govern. u2-web does not intend to systematically monitor the content which is submitted to, stored on or distributed or disseminated by Customer via the Service (the "Customer Content"). Customer Content includes content of Customer's customers and/or users of Customer's website. Accordingly, under this Agreement, you will be responsible for your customers content and activities on your website. Notwithstanding anything to the contrary contained in this Agreement, u2-web may immediately take corrective action, including removal of all or a portion of the Customer Content, disconnection or discontinuance of any and all Services, or termination of this Agreement in the event of notice of possible violation by Customer of the Usage Policy. In the event u2-web takes corrective action due to a violation of the Usage Policy, u2-web shall not refund to Customer any fees paid in advance of such corrective action. Customer hereby agrees that u2-web shall have no liability to Customer or any of Customer's customers due to any corrective action that u2-web may take (including, without limitation, disconnection of Services).

2. Amendment
u2-web may amend, modify or update this Agreement or the Usage Policy at any time in its sole discretion, and Customer shall be bound by any such amendment, modification or update. u2-web may, but is under no obligation to, provide notice of any amendment, modification or update of this Agreement or the Usage Policy. Any modification is effective on the earlier of thirty 30 days after posting on u2-web's website or thirty 30 days after the sending of a notice by u2-web to Customer by email or conventional mail. If any material modification to this Agreement or the Usage Policy is unacceptable to you, you may terminate your subscription as provided in Section 3. However, if you do not terminate the Agreement, or if you continue to use the Services following effectiveness of the modification, your continued use will mean that you have accepted that modification. u2-web reserves the right to amend its service offerings and add, delete, suspend or modify the terms and conditions of the Services at any time and from time to time, and to determine whether and when any such changes apply to both existing and future customers.

3. Term; Termination; Cancellation Policy
The initial term of this Agreement shall be as set forth in the Order Form (the "Initial Term"). The Initial Term shall begin upon commencement of the Services to Customer. After the Initial Term, this Agreement shall automatically renew for successive terms of equal length as the Initial Term, unless terminated or cancelled by either party as provided in this section. The Initial Term and all successive renewal periods shall be referred to, collectively, as the "Term".

This Agreement may be terminated
(i) by u2-web in the event of nonpayment by Customer, (ii) by u2-web, at any time, without notice, if, in u2-web's judgment, Customer is in violation of any term or condition of the Usage Policy or Customer's use of the Service disrupts or, in u2-web's judgment, could disrupt, u2-web's business operations and (iii) by u2-web in accordance with Sections 1, 8, and 9 of this Agreement.

If u2-web cancels this Agreement prior to the end of the Term or you cancel this agreement prior to the end of the Term, u2-web shall not refund to you any fees paid in advance of such cancellation and (i) you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation, (ii) you shall be obligated to pay 100% of all charges for all Services for each month remaining in the Term.

4. Billing and Payment Policy

Setup Fee
The setup fee is required before service is activated, if applicable. The setup fee and domain name registration fee are non-refundable.

Payment Method - Credit Card
u2-web accepts credit card payments (Visa, MasterCard, American Express, Discover) through secure payment processing services such as Paypal. Other methods may be used at u2-web's discretion.
Online credit card payment is authorized and assessed in real time.
Once an order is successfully submitted, the client is subject to u2-web's refund policy.
Credit card will be billed on the first day of the billing cycle. If the credit card fails, we will retry for 5 days.

Chargebacks and Payment Disputes
We reserve the right to terminate any account when a successful (on customer side) chargeback or payment dispute is issued. Such terminations will result in data loss and backups may not be provided. As such, it is strongely recommended to contact us directly before issuing such actions. Until the chargeback or payment dispute is resolved, either successful (on customer side) or not, we reserve the right to suspend said account, all services and support.

Non Payment
You are responsible for any costs that u2-web incurs in enforcing collection, including reasonable attorneys' fees, court costs and collection agency fees. Due to our high standard of service to all our clients we have not had to employ a debt collection agency thus far.

Policy Changes
u2-web reserves the right to change prices or fee's at any time.
All monetary transactions will occur in either in £UK pound sterling or $US dollars.

Additional Features
Additional features such as disk space and email can be added at any time and are billed monthly.
Monthly additional feature prices are not prorated.
Add on costs are non-refundable regardless of whether the service was used.
Credit Card: Charges are assessed in real time for the current month and every upcoming month until the end of their billing cycle.
Credit card will be billed on the first day of the billing cycle. If the credit card fails, we will retry every 5 days. If the credit card fails a 2nd time, the account will be suspended. If it fails a 3rd time, the account will be cancelled.
Additional services will be activated when payment is received.

Outstanding Balances
Email notifications will be sent out only to the email address you have on file. Set out below are the periods such emails will be sent.

Outstanding Balance Notification / Invoice reminder - Notifed (1) one day after the balance is due.

Initial Suspension Warning Notification - Notifed four (4) days after due date

Second Suspension Warning Notification (Resent) - Notifed eight (8) days after due date

Third Suspension Warning Notification (Resent) - Notifed thirteen (13) days after due date

Account Suspension - Suspended and Notifed (15) fifteen days after due date

Accounts will be subject to cancellations 30 days after due date

Late fee: Invoices are subject to a late fee not less than (minimum) of $10 and no more than (maximum) 15% of total amount due if payment is not received within 15 days of due date.


Renewal and Billing Schedule
u2-web automatically renews your account based on your Credit Card details, we do not however allow subscription payments from PayPal this type of payment will need to be paid manually based on your previous payment option.

5. u2-web as a Licensor.
u2-web is acting only as a licensor of the hardware, software and equipment used in connection with the products and/or Services that were or are manufactured or provided by a third party ("Non-u2-web Product"). u2-web shall not be responsible for any changes in the Services that cause the Non-u2-web Product to become obsolete, require modification or alteration, or otherwise affect the performance of the Services. Any malfunction or manufacturer's defects of Non-u2-web Product either sold, licensed or provided by u2-web to Customer or purchased directly by Customer used in connection with the Services will not be deemed a breach of u2-web's obligations under this Agreement. Any rights or remedies Customer may have regarding the ownership, licensing, performance or compliance of Non-u2-web Product are limited to those rights extended to Customer by the manufacturer of such Non-u2-web Product. Customer is entitled to use any Non-u2-web Product supplied by u2-web only in connection with Customer's permitted use of the Services. Customer shall use its best efforts to protect and keep confidential all intellectual property provided by u2-web to Customer through any Non-u2-web Product and shall make no attempt to copy, alter, reverse engineer, or tamper with such intellectual property or to use it other than in connection with the Services. Customer shall not resell, transfer, export or re-export any Non-u2-web Product, or any technical data derived therefrom, in violation of any applicable United States or foreign law.

6. IP Address Ownership.
If u2-web assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to u2-web, and Customer shall have no right to use that Internet Protocol address except as permitted by u2-web in its sole discretion in connection with the Services, during the term of this Agreement. u2-web shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by u2-web, and u2-web reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion.

7. Caching.
Customer expressly (i) grants to u2-web a license to cache the entirety of the Customer Content and Customer's website, including content supplied by third parties, hosted by u2-web under this Agreement; and (ii) agrees that such caching is not an infringement of any of Customer's intellectual property rights or any third party's intellectual property rights.

8. CPU Usage.
Customer agrees that Customer shall not use excessive amounts of CPU processing on any of u2-web's servers. Any violation of this policy may result in corrective action by u2-web, including assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken in u2-web's sole and absolute discretion. If u2-web takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. Customers are not permitted to run programs in the background on shared hosting servers. This tends to use a lot of system resources, and can impair service to other customers on that server.

9. Bandwidth and Disk Usage.
Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form (the "Agreed Usage"). u2-web will monitor Customer's bandwidth and disk usage. u2-web shall have the right to take corrective action if Customer's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken in u2-web's sole and absolute discretion. If u2-web takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action.

10. Property Rights.
u2-web owns all right, title and interest in and to the Services and u2-web's trade names, trademarks, service marks, inventions, copyrights, trade secrets, patents, know-how and other intellectual property rights relating to the design, function, marketing, promotion, sale and provision of the Services and the related hardware, software and systems ("Marks"). Nothing in this Agreement constitutes a license to Customer to use or resell the Marks.

11. Customer Website; ECommerce; Customer Warranties.
Customer shall be solely responsible for the development, operation and maintenance of Customer's website, online store and ecommerce activities, for all products and services offered by Customer or appearing online and for all contents and materials appearing online or on Customer's products, including, without limitation (i) the accuracy and appropriateness of the Customer Content and content and material appearing in its store or on its products, (ii) ensuring that the Customer Content and content and materials appearing in its store or on its products do not violate or infringe upon the rights of any person, and (iii) ensuring that the Customer Content and the content and materials appearing in its store or on its products are not defamatory or otherwise illegal. Customer shall be solely responsible for accepting, processing and filling customer orders and for handling customer inquiries or complaints. Customer shall be solely responsible for the payment or satisfaction of any and all taxes associated with its website and online store.

Customer shall be responsible for the security and confidentiality of any customer information (including, without limitation, customer credit card numbers) that Customer may receive as a result of its website or online store.

Customer understands that system updates occur in real-time and as queued batch processes. For example, account passwords are currently updated as queued batch processes, therefore the update does not occur in the system instantaneously. u2-web reserves the right to modify the processing times at any time without notice. If a client or u2-web support personnel (when authorized by client) makes any modifications to a hosting account, the client is responsible to make sure these updates have occurred in our system.

Customer represents and warrants to u2-web that Customer owns or has the right to use the Customer Content and material contained therein, including all text, graphics, sound, music, video, programming, scripts and applets, and the use, reproduction, distribution and transmission of the Customer Content and any information and materials contained therein does not, and will not, (i) infringe or misappropriate any copyright, patent, trademark, trade secret or any other proprietary right of a third party, (ii) violate any criminal laws or (iii) constitute false advertising, unfair competition, defamation, an invasion of privacy, violate a right of publicity or violate any other law or regulation. Customer grants u2-web the right to reproduce, copy, use and distribute all and any portion of the Customer Content to the extent needed to provide and operate the Services.

12. Disclaimer of Warranty.
Customer agrees to use all Services and any information obtained through or from u2-web, at Customer's own risk. Customer acknowledges and agrees that u2-web exercises no control over, and accepts no responsibility for, the content of the information passing through u2-web's host computers, network hubs and points of presence or the Internet.

THE SERVICES PROVIDED UNDER THIS AGREEMENT ARE PROVIDED ON AN AS IS, AS AVAILABLE BASIS. NONE OF u2-web, ITS PARENT, SUBSIDIARY OR AFFILIATED CORPORATIONS, OR ANY OF THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, SHAREHOLDERS, AFFILIATES, AGENTS, SUPPLIERS, THIRD-PARTY INFORMATION PROVIDERS, MERCHANTS, LICENSORS OR THE LIKE (EACH, A "u2-web PERSON") MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, FOR THE SERVICES OR ANY EQUIPMENT u2-web PROVIDES. NO u2-web PERSON MAKES ANY WARRANTIES THAT THE SERVICES WILL NOT BE INTERRUPTED OR ERROR FREE; NOR DO ANY OF THEM MAKE ANY WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICES OR MERCHANDISE CONTAINED IN OR PROVIDED THROUGH THE SERVICES. u2-web IS NOT LIABLE, AND EXPRESSLY DISCLAIMS ANY LIABILITY, FOR THE CONTENT OF ANY DATA TRANSFERRED EITHER TO OR FROM CUSTOMER OR STORED BY CUSTOMER OR ANY OF CUSTOMER'S CUSTOMERS VIA THE SERVICES PROVIDED BY u2-web. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY ANY u2-web PERSON, WILL CREATE A WARRANTY; NOR MAY YOU RELY ON ANY SUCH INFORMATION OR ADVICE.

The terms of this section shall survive any termination of this Agreement.

13. Indemnification.
Customer agrees to indemnify, defend and hold harmless u2-web and its parent, subsidiary and affiliated companies, and each of their respective officers, directors, employees, shareholders and agents (each an "indemnified party" and, collectively, "indemnified parties") from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney's fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of or relating to (i) Customer's use of the Services, (ii) any violation by Customer of the Usage Policy, (iii) any breach of any representation, warranty or covenant of Customer contained in this Agreement or (iv) any acts or omissions of Customer. The terms of this section shall survive any termination of this Agreement.

14. Limitation of Liability.
Customer agrees that no u2-web Person, under any circumstances, shall be held responsible or liable for situations where the Services are accessed by third parties through illegal or illicit means, including situations where such data is accessed through the exploitation of security gaps, weaknesses or flaws (whether known or unknown to u2-web at the time) which may exist in the Services or u2-web's equipment used to provide the Services.

Under no circumstances, including negligence, shall any u2-web Person be liable for any indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, data or use by Customer, any of its customers, any Reseller Customer or any other third party, whether in an action in contract or tort or strict liability or other legal theory, even if u2-web has been advised of the possibility of such damages. No u2-web Person shall be liable to Customer, any of its customers, any Reseller Customer or any other third party, for any loss or damages that result or are alleged to have resulted from the use of or inability to use the Services, or that results from mistakes, omissions, interruptions, deletion of files, loss of data, errors, viruses, defects, delays in operations, or transmission or any failure of performance, whether or not limited to acts of God, communications failure, theft, destruction or unauthorized access to u2-web's records, programs, equipment or services.

Notwithstanding anything to the contrary in this Agreement, u2-web's maximum liability under this Agreement for all damages, losses, costs and causes of actions from any and all claims (whether in contract, tort, including negligence, quasi-contract, statutory or otherwise) shall not exceed the actual dollar amount paid by Customer for the Services which gave rise to such damages, losses and causes of actions during the 12-month period prior to the date the damage or loss occurred or the cause of action arose.

Customer understands, acknowledges and agrees that if u2-web takes any corrective action under this Agreement because of an action of Customer or one if its customers or a Reseller Customer, that corrective action may adversely affect other customers of Customer or other Reseller Customers, and Customer agrees that u2-web shall have no liability to Customer, any of its customers or any Reseller Customer due to such corrective action by u2-web.

This limitation of liability reflects an informed, voluntary allocation between the parties of the risks (known and unknown) that may exist in connection with this Agreement. The terms of this section shall survive any termination of this Agreement.

15. Force Majeure.
u2-web shall not be liable for failure or delay in performing its obligations hereunder if such failure or delay is due to circumstances beyond its reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.

16. Governing Law; Jurisdiction; Arbitration.
This Agreement shall be governed in all respects by UK law without regard to the conflict of law provisions thereof. Both parties submit to personal jurisdiction in the UK. Any controversy or claim arising out of, relating to or in connection with this Agreement, or the breach thereof, shall be subject to arbitration in accordance with existing Commercial Arbitration Rules. Any judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The place of arbitration shall be Leeds, Yorkshire, or any other place selected by mutual agreement of the parties. An award rendered in connection with an arbitration pursuant to this Section shall be final and binding upon the parties and the parties agree and consent that the arbitral award shall be conclusive proof of the validity of the determinations of the arbitrations set forth in the award, and any judgment upon such an award may be entered and enforced in any court of competent jurisdiction. The parties agree that the award of the arbitral tribunal will be the sole and exclusive remedy between them regarding any and all claims and counterclaims between them with respect to the subject matter of the arbitrated dispute. The parties hereby waive all in personam jurisdictional defenses in connection with any arbitration hereunder or the enforcement of an order or award rendered pursuant thereto. In any legal action, the prevailing party will be entitled to recover all legal expenses incurred in connection with the action, including but not limited to its costs, both taxable and non-taxable, and reasonable attorney's fees. The terms of this section shall survive any termination of this Agreement.

17. Assignment.
Customer shall not have the right to assign this Agreement without the prior written consent of u2-web. This Agreement shall be binding upon and inure to the benefit of Customer and u2-web and their successors and permitted assigns.

18. Entire Agreement; Severability.
This Agreement, together with the Order Form and any other documents or agreements specifically identified in this Agreement, represents the entire agreement between the parties, and supercedes all previous representations, understandings or agreements. If any provision of this Agreement shall be held by a court of competent jurisdiction to be invalid, unenforceable, or void, the remainder of this Agreement shall remain in full force and effect.

Customer hereby represents that he, she or it is either, an individual entering this Agreement for his or her personal use and is over 18 years of age, or a corporation, limited partnership or other legal entity, duly organized, validly existing and in good standing under the laws of the state of its organisation and the person acting on behalf of Customer is duly authorised to accept, execute and deliver this Agreement on behalf of Customer.

19. Conditions of Free Hosting.
Free Hosting means 'free of charge' for the provision of the "Charity Plan" subscription only, to Charities and Non-profit Organisations Registered in the United Kingdom, Subject to Availability and following successful verification. Charity to Business ratio(guidelines for allocation, and for the purpose of the provision of adequate funding) will be 3:1. This ratio is approximate and may be changed without notice.
Additional services, upgrades and requests will be charged in accordance with the u2-web.com published prices or prices agreed with the customer.

20. Conditions of Domain name sales.
All .co.uk, .org.uk and .me.uk registrants must agree to Nominet UK's terms and conditions located at http://www.nominet.org.uk/nominet-terms.html
All other domains extensions are covered by the relevant authority for your chosen domain extension.
u2-web or u2-webdomains will register domains on behalf of the client with a reputable domain registrar of its choice. Prior payment is necessary before domain registration at the agreed price between u2-web and the client. Service charges or general admin fee's may apply in respect of domain detail alterations requested by the client or their agent. Once domain names have been registered they cannot be cancelled, so we are unable to refund the costs of your domain registration after you have placed your order. Instead, you will retain full ownership of your chosen domain and you will be free to use it with other web hosts in the future subject to invoice account settlement. If you cancel hosting with us, and you have received a domain name free of charge whether in a promotion or not, you agree to pay the domain cost of $25 plus any applicable admin fee.

21. Support/Email Abuse.
At u2-web, we always treat our customers with the utmost respect. In return, we expect the same from you. If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support/email abuse, customers will be given ten (10) days notice to find a new host. We will issue a refund only for the unused portion of pre-paid service.

22. Backup and Restoration.
Customer is responsible for keeping a copy of their most current web site files as backup on a remote system (not on u2-web servers). u2-web is not responsible for any lost files, information, or data.
u2-web maintains a backup retention period of 30 days only. Any data backed up outside of this retention period will not be kept or available for restore. u2-web does not guarantee backup availability.
u2-web will not be held liable for any loss of statistical data or financial loss thereof.

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Usage Policy
This is u2-web's Usage Policy, which supplements the service agreement of each user of u2-web's services (each, a "Subscriber"). Every Subscriber is subject to this Usage Policy, and by virtue of using u2-web's services, network and/or systems (collectively the "Services") agrees to be bound by this Usage Policy. u2-web will revise this Usage Policy from time to time. A Subscriber's use of the Services after revisions to the Usage Policy are posted on u2-web's website at http://www.u2-web.com, will constitute such person's acceptance of any changes or additions to the Usage Policy.

Subscribers violate this Usage Policy when they (or their affiliates or customers) engage in the following prohibited activities.

The following cannot be held on our servers
Pirated software
Hacker programs
Warez
Pornography or nudity of any kind
Copyrighted materials
ROMs
Emulators
any links/affiliations to the above

Violations of Intellectual Property Rights
Any violation of any person's intellectual property rights, rights of privacy, rights of publicity or other personal rights is prohibited. u2-web is required by law to remove or block access to content appearing on or through the Services upon receipt of proper notice of copyright infringement (see "Copyright Infringement Notice Information" below).

Spamming
u2-web has zero tolerance for UBE/UCE (unsolicited bulk email/unsolicited commercial email). This policy protects our customers as well as the Internet community from the negative effects of "spam" related activity. u2-web defines UBE/UCE as unsolicited broadcast or commercial email that is sent to addresses that do not affirmatively and verifiably request such material from that specific sender.

Our Policies

1. u2-web customers, or any user of bandwidth and/or services on our network (herein described as 'users') are prohibited from sending UBE/UCE. Users may be asked to produce records that verify that explicit affirmative permission was obtained from a recipient before a mailing was sent. u2-web may consider the lack of such proof of explicit affirmative permission of a questionable UBE/UCE at its sole discretion.

2. u2-web customers are prohibited from maintaining open mail relays on their servers. Ignorance of the presence or operation of an open mail relay is not and will not be considered an acceptable excuse for its (the open mail relay) operation. Multiple infractions of this policy will result in a discontinuation of service.

3. u2-web customers will be notified in the event that their sites are in violation of the above policy. Again, failure to rectify such situations may be cause for termination of service.

4. u2-web customers are prohibited from providing hosting services for websites that have been included in UBE/UCE. Hosting includes, but is not limited to, hosting website(s), providing DNS services as well as website redirect services.

5. Valid complaints received by u2-web will be forwarded to the customer for a response and resolution. If within twenty-four (24) hours there is no response, u2-web may block traffic to and from the IP address involved in the UBE/UCE complaint until the problem is resolved and preventative measures have been implemented to prevent the violation from recurring. All users are responsible for maintaining a working email contact and updating that information with u2-web when it changes.

6. If u2-web receives repeat complaints indicating that a problem has not been resolved, u2-web reserves the right to suspend and/or cancel any and all services provided to the user after a notification of no less than two (2) hours.

To report an incidence of abuse, please email hosting@u2-web.com

Note: Due to our extremely high customer satisfaction rate, we have never had to invoke this clause.

Misrepresentation of Transmission Information
Forging, misrepresenting, omitting or deleting message headers, return mailing information and/or Internet protocol addresses to conceal or misidentify the origin of a message is prohibited.

Viruses and Other Destructive Activities
Use of the Services for creating or sending Internet viruses, worms or Trojan horses, or for pinging, flooding or mailbombing, or engaging in denial of service attacks is prohibited. It is also prohibited for any Subscriber to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use the Services (or any connected network, system, service or equipment) or conduct their business over the Internet.

Hacking
"Hacking" and related activities is prohibited. "Hacking" includes, but is not limited to, the following activities: illegally or without authorization accessing computers, accounts or networks, penetrating or attempting to penetrate security measures, port scans, stealth scans and other activities designed to assist in hacking.

Export Control Violations
The exportation of encryption software outside of the United States and/or violations of United States law relating to the exportation of software is prohibited.

Child Pornography
The use of the Services to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. u2-web is required by law, and will, notify law enforcement agencies when it becomes aware of the presence of child pornography on, or being transmitted through, the Services.

Other Illegal Activities
The use of the Services to engage in any activities that are determined by u2-web, in its sole and absolute discretion, to be illegal is prohibited. Such illegal activities include, but are not limited to, storing, posting, displaying, transmitting or otherwise making available ponzi or pyramid schemes, fraudulently charging credit cards or displaying credit card information of third parties without their consent, and failure to comply with applicable online privacy laws. u2-web will cooperate fully with appropriate law enforcement agencies in connection with any and all illegal activities occurring on or through the Services.

Obscene, Defamatory, Abusive or Threatening Language
Use of the Services to store, post, transmit, display or otherwise make available obscene, defamatory, harassing, abusive or threatening language is prohibited.

Other Activities
Engaging in any activity that, in u2-web's sole and absolute discretion, disrupts, interferes with or is harmful to (or threatens to disrupt, interfere with or be harmful to) the Services, u2-web's business, operations, reputation, goodwill, customers and/or customer relations, or the ability of u2-web's customers to effectively use the Services is prohibited. Such prohibited activities include making available any program, product or service that is designed to or could be used to violate this Usage Policy. In addition, the failure by a Subscriber to cooperate with u2-web in correcting or preventing violations of this Usage Policy by, or that result from the activity of, a customer of the Subscriber is a violation of this Usage Policy.

In general, u2-web does not monitor its customers' websites or activities to determine whether they are in compliance with this Usage Policy. However, when u2-web becomes aware of any violation of this Usage Policy or its User Agreement, u2-web may take any action to stop or correct such violation, including, but not limited to, shutting down a website, denying access to the Services or to the Internet, and/or removing information. In addition, u2-web may take action against a Subscriber or a customer of such Subscriber because of the activities of such customer. u2-web reserves the right to take any such action even though such action may affect other customers of the Subscriber.

u2-web may disclose any information in its possession, including, without limitation, information about Subscribers, internet transmissions and website activity in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request, to protect u2-web or others from harm, and/or to ensure the proper operation of the Services. u2-web has no obligation to notify any person, including the Subscriber about whom information is sought, that u2-web has provided the information.

Copyright Notice Infringement Information
In accordance with the Digital Millennium Copyright Act, u2-web has adopted a policy that provides for termination of websites hosted by u2-web that are found to infringe on copyrights of third parties. If a copyright holder believes that there has been a violation of his or her copyright on a website that is hosted by u2-web or its subsidiaries, and the copyright holder wants u2-web to remove the website or disable the material in question, u2-web will remove the website or disable the material if the copyright holder provides us with all of the following information:

1. A signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed. Identification of the copyrighted work that is claimed is being infringed, or, in the case of claimed infringement of multiple copyrighted works, a representative list of such works.

2. Identification of the material that is claimed to be infringing or is the subject of infringing activity and that should be removed or access to which should be disabled, with information reasonably sufficient to permit us to locate the material.

3. Information reasonably sufficient to permit us to contact the person giving the notification, such as an address and telephone, and, if available, an electronic mail address at which such person may be contacted.

4. A statement that the person giving the notification has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

5. A statement that the information in the notification is accurate, and under penalty of perjury, that the person giving the notification is authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

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Uptime Promise

The following is how we will credit you for not meeting the 99.9% uptime:

* 45 minutes to 3 hours 30 minutes (99.9% - 99.5% uptime) -- 10% credit
* 3 hours 30 minutes to 7 hours 15 minutes (99.5% - 99% uptime) -- 20% credit
* 7 hours 15 minutes to 14 hours 30 minutes (99% - 98% uptime) -- 30% credit
* 14 hours 30 minutes to 1.5 days (98% - 95% uptime) -- 40% credit
* Greater than 1.5 days (less than 95% uptime) -- 100% credit

Please contact Billing to request your uptime credits.

* Credits are only valid for non-scheduled maintenance. Three (3) hours notice before maintenance is deemed scheduled and does not meet criteria for uptime credits.
* Uptime credits are not available for outages out of u2-web's control; such as, but not limited to act of god or datacenter outage.
* Uptime is calculated each calendar month and that uptime is the basis for credits. As such, credits will only be applied at the end of the month so to be accurate. You may request uptime credits at any point in a month, however, they will not be applied until the end of the month. Credits must be requested within 72 hours of downtime.
* Uptime credits are on a request basis only. It is currently not possible to do automatic or mass credits.
* Uptime is only valid for the web services, as it is the most important service for a majority of our customers.

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Refund / Cancellation Policy
u2-web provides a 30 Days Money Back Guarantee on all of its hosting plans. If you are dissatisfied with your service for good reason, you will receive a full refund (minus overage charges) if you cancel your account within 30 days of activation.

Our refund policy does not apply to any additional items or services; this includes but is not limited to Dedicated IP's, merchandise, monthly specials as a promotional offer via our online shop.

Also NOT included are Domain Registration services, Dedicated Hostings, and One-time Setup Fees.

No refunds are available after the initial 30 day period. Any request for cancellation must be received via the web, regular mail or fax and you will receive a confirmation upon the cancellation of your account.

Credit accrued into customer account(s) are not automatically refunded. When requesting a part or full refund of accrued monies an administration fee of 10% will be applied.

Cancellations over the telephone, instant messaging and informal email are not accepted.

This 30 day money back guarantee does not apply to any fees associated with these accounts. Accounts cancelled/terminated by u2-web. For violating our Usage Policy do not qualify for our 30 day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund.

Please allow 3-10 working days for refunds to take place.

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Privacy Policy

u2-web, LLC respects the privacy and information of its clients.  We will never sell, rent, lease, or otherwise provide your information to third parties not authorized in this privacy policy.  At times we may need to share account specific info (usernames, web site addresses) with our service partners in order to fulfill services.  Personal information is not collected / required as part of a simple visit to our site, however, that information may be collected during other interactions to our site's ordering processes, ticket opening, and c