Configure traffic, Storage, CPU, RAM, and IO limits during sign up to make your plan.
Add webspaces to isolate sites from each other within the same account interface.
1 Staging Webspace -- for testing before throwing the switch on site changes
Concurrent MySQL Connections: 30 per database user -- not customizable
CloudLinux or cgroups account resource controls
inode / File Count Limits: none
Responsive support - less than 30 minute reply times with focus on first reply resolution.
99.9% Uptime SLA
In the service industry customer service / support is key to a great customer experience. Support is one of our main focuses. Support will read your tickts and reply with helpful information and not predefined (scripted) replies. Response times are usually 30 minutes or less with critical tickets receiving faster replies. We are hand holding friendly.
With multiple years of industry experience being the average among staff, we know what you need when you ask for it. If we do not know the answer, research will be done to find so that your question or issue will be resolved.
Webspaces isolate one site from another site within the same account. Webspaces can hold multiple sites. Isolation is from the top down from server resources (CPU, RAM, IO) to file system isolation. Each webspace has their own server resource settings, so one can have more IO or RAM. With this setup, one of your sites can not affect another of your sites. All within the same interface and no logging in at multiple interfaces. You can add webspaces at any time for an additional fee.
The included staging area uses a separate webspace to isolate your testing area from your production area. The staging webspace is used for testing of your site's code before you put it on the production site. You can then either use the built-in site copy tools or upload normally to the production webspace.
Our shared Linux web servers offer PHP 5.6, 7.0, and 7.1. PHP is ran via PHP-FPM with at least 1 idle worker. Each site runs in their own FPM pool, which allows for a quick first load, separate object caches, and more workers per site. Because there is always at least one idle worker, PHP has no initialization time seen with fastcgi.
PHP allows you to use site script such as Wordpress, Joomla, Drupal, and many other scripts including your own developed PHP scripts.
PHP.ini Default Configuration, per visit / script load
Customize to fit your needs via the control panel or .user.ini file
Install Wordpress, Joomla, Drupal, and other popular scripts in minutes using our script auto-installer. Manage and update applications within the auto-installer. Find supported installed applications for management.
MySQL is powered by MariaDB, which improves MySQL with faster performance, provides multiple storage engines built-in, and allows for scaling of database servers.
MariaDB is open source in all aspects, unlike MySQL that has closed source parts.
Use phpMyAdmin available in the control panel to work with your database structure and content.
Concurrent Connections: 30
A site builder takes the place of web design software and runs on our servers so that it is available any where for that quick update you need done.
The site builder publishes directly to your storage area, so you can download the files for your own backups.
A few features
We use Plesk for our website hosting control panel. Plesk's user interface is easy to navigate and has built-in help documents on almost every page. Its built-in file manager allows you to upload and edit files, archive folders, rename files / folders, change permissions, etc. Resource usages are also displayed, so you know exactly what you are using.
Nginx is setup to support HTTP/2.
Use Node.js to pull content from a database without any PHP requests. Push content updates to visitors in real time.
Use a Node.js Content Management System to replace similar systems developed with PHP, such as Wordpress or Joomla.
Our servers use enterprise grade hardware from Dell or other well known server manufactures. All server hardware parts are enterprise grade from the power supply to the hard drives and RAID controller. Hard drives are hot swappable, so that if a drive fails it can be changed out without downtime.
Services are backed by a 99.9% Monthly Uptime SLA. We publish uptime reports pubically for transparency.
Web Application Firewall (WAF) uses a mix of custom, open source, and commercial rule sets. These rules check content and other web requests for malicious activity. Rule sets are updated constantly to address the always changing landscape of security.
We use multiple anti-virus / malware scanners with different definition databases from different sources.
Our server based firewall has automatic intrusion detection (IDS), failed login blocking to stop bruteforce attacks, DoS and DDoS detection and blocking. We use multiple blacklists to prevent known attackers from even reaching your site(s). Firewall watches for any abnormal activity and blocks repeat offenders.
Ever wondered what code you changed 5 days ago but not could not recall all the changes? With version control via git, you can see all changes that where commited, who commited the change, and when via your git supported design software.
With Git publishing, you can use a Git repository hosted remotely, like on GitHub , or on our web server and have changes automatically published to your site when you push changes to the repo.
With Git repo (repository) hosting, you can store your Git repos on our web server and start using version control.
http/2 is a major revision of the protocol that the web is driven by. The last revision, 1.1, was released in 1997! http/2 evolves http by utilizing one connection for every page load instead of one connection for every page element (images, css, js). And with one connection, multiple simultaneous requests can occur. Thus http/2 is more efficient than http/1.1.
A properly managed shared hosting server allows sites to have more resources available to them without the complexity of running your own server. Instead of managing your own server, let us handle the server while you focus on the content.
Since we do not pack our servers, they have room for the occasional burst of activity. We monitor all aspects of the server performance to ensure there are no bottlenecks to slow down services.
Other hosts pack servers with as many customers as possible and hope not all sites have activity at the same time. This usually causes more issues that requires constant contacting of their support.
The kernel is the captian of the operating system and everything flows through the Kernel. As such, keeping it updated against security threats is important and so is keeping uptime at the maximum possible levels.
KernelCare allows us to update (patch) the kernel without requiring a reboot of the server. At times the updates provided can arrive faster than from the operating system's developers and those still require a reboot.
CageFS isolates a webspace's (your) files from other webspaces using a virtual file system called a chroot or jail. each webspace uses their own CageFS instance. This prevents another account reading your files or even knowing you are on the server. Even different webspaces in your account can not read other webspaces in your account.
SElinux provides security contexts so that users can not access files they should not have access to. This provides an additional file system security separate from CageFS. We keep SElinux enabled, where possible, while other hosts disable it as their standards.
All servers are backed up at least once a day using a Continuous Data Protection (CDP) backup system. Backups are kept for 15 days and archived weekly. Databases are backed up every 3 to 4 hours. We also encourge the use of available backup tools to create your own backups.