Home > Company Info > Service Level Agreements
You pay us to host your site and email 24/7/365 and we guarantee to do so or we pay you in credits instead. The following details how we will credit your account in the unlikely event of downtime.
Please contact Billing to request your uptime credits.
Monthly VPS/Dedicated Uptime SLA -- 99.9% (Three Nines)
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45 minutes to 3 hours 30 minutes (99.9% - 99.5% uptime) -- 15% credit
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3 hours 30 minutes to 7 hours 15 minutes (99.5% - 99% uptime) -- 30% credit
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Greater than 7 hours 15 minutes to 14 hours 30 minutes (99% - 98% uptime) -- 100% credit
Monthly Clustered Shared Hosting Uptime SLA -- 99.9% (Three Nines)
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45 minutes to 3 hours 30 minutes (99.9% - 99.5% uptime) -- 15% credit
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3 hours 30 minutes to 7 hours 15 minutes (99.5% - 99% uptime) -- 30% credit
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7 hours 15 minutes to 14 hours 30 minutes (99% - 98% uptime) -- 50% credit
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Greater then 14 hours 30 minutes (98% uptime) -- 100% credit
Note: Due to our cluster setup, one service (web or mail) might be up while another has downtime. As such the above amounts will be calculated by the number of services (web or mail) that had downtime that month .
